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A 7 Step How-To Guide: Successful Outbound Sales Campaigns
02/03/2023

A 7 Step How-To Guide: Successful Outbound Sales Campaigns

With love from the Clay team
12
 min.

What kind of business should do outbound sales?

The type of problem you're solving for businesses & who you're solving it for will influence how much benefit you'll get from outbound sales. Here are a few guiding questions:

  • How much education does your customer need before they buy?
  • Is this a problem they know they're struggling with?
  • Do they actively search for a solution to their problem?
  • How new is the category of solution that your offering falls within?
  • How many stakeholders in the company would be involved in deciding to purchase this solution?
  • Simple Cost of Acquisition math:
  • How large are your deals?
  • Can you afford to spend $500+ to acquire a customer?
  • What is the historical buying behavior of your ideal customer?

It's not a cut & dry answer, but in general, you should lean towards outbound sales if:

  • You need to learn more about your market
  • You have a high price point
  • The purchasing decision is complex for prospects
  • Your prospects require a lot of pre-sale education

The key to your outbound sales strategy… Deeply understand your ideal customers.

Knowing who your ideal customers are will inform the channel you use, the messaging you send, and how you source them... aka everything about your strategy.

Defining your ideal customer's needs & motivations

I use the Jobs To Be Done (JTBD) framework to think through this. It is based on the idea that customers don't buy products or services; they hire them to help them accomplish a specific task or achieve a particular outcome.

Here are the prompting questions I use to reflect on how well we know our customers and identify any assumptions we have that need testing.

Don't worry if you can't answer them all; write down your assumptions and use them to design your outbound sequences.

✍🏻 It’s time to open your Notes app & start reflecting.

Prompting Questions for JTBD Framework

  1. What task or result is the customer trying to accomplish?
  2. What changes or improvements is the customer trying to make in their life or work by accomplishing that?
  3. What challenges or problems does the customer experience while trying to accomplish that?
  4. What kinds of customers view accomplishing this task or outcome as their top priority?
  5. What types of customers have the financial means and willingness to pay to accomplish this task or result?
  6. Who in the company is involved in the purchasing decision?

How To Source Prospects

So. You need to find the people you're selling to online.

Where do you start?

Identifying Buying Signals Online

Think to yourself:

  1. What problem do we solve for our customers?
  2. What is happening in the prospect's life, or at their company, that triggers this problem for them?
  3. What increases the magnitude/impact of this problem?
  4. How might we uncover if they are experiencing these problems?
  5. How can we help them visualize the impact of these problems?
  6. Is there anything on the internet that might indicate this trigger has occurred?

Here are three examples from companies I work with:

1) Job postings: If companies are looking for people with specific skills and experience, you know they are trying to solve a set of problems. If they mention specific technologies, you know they are using them or want to start using them.

2) Social media posts & blogs: Did the company launch a new product recently? Did they expand into a new market? Did they have a significant restructuring or layoff? Did they do a re-brand? Etc... These are all examples of significant change and can be linked to new problems within their business.

3) Company websites: Do they have a free trial? Do you need to book a demo to uncover their pricing? These indicate their growth strategy (sales-led vs. product-led) and the types of customers they likely sell to (enterprise vs. SMB).

Using Company & Prospect Characteristics

These help narrow down the sea of potential customers in lead databases/LinkedIn. It isn't a perfect match to the problems you solve, but you can make assumptions about the types of prospects & companies that experience that problem.

✍🏻 Grab a spreadsheet and start putting down all your assumptions about your ideal customers!

Company:

  • Location
  • Industry
  • Business Model
  • Employee Count
  • Size of Department
  • Technology Used
  • Annual Revenue
  • Fundraising Details

Prospect:

  • Location
  • Seniority
  • Keywords in Job Title
  • Tenure in Role/Company
  • Years of Industry Experience
  • Psychographics
  • Social Media Presence

Now... Where do I source prospects from?

The source of your prospects depends on the characteristics you just outlined and what channel you want to reach them through.

Picking your channel is vital before you start sourcing, as different data sources will have different types of contact information. We'll come back to the data sources in a minute.

Picking a Channel to do Outreach Through

Here are some prompting questions to help you decide on a channel to use:

  1. Where does your ideal customer spend most of their time online?
  2. What channel are they accustomed to receiving sales outreach via?
  3. Often, people don't like receiving sales outreach in their personal space, so be mindful of what types of messages you're sending.
  4. What method of online communication is used to discuss business in that industry?
  • For most cases, email & LinkedIn are the go-tos, but you also have Twitter, Instagram, Facebook, WhatsApp, Telegram, SMS, and Community Chat Groups.
  1. Lastly, what is scaleable and sustainable for you? A few tools that can help with this:
  2. Reply.io has excellent multichannel sequencing.
  3. Instantly.ai is ideal for email-only outreach (bonus: it integrates directly with Clay!)

List of Data Sources

Clay lets you source data from anywhere on the internet!

  • 🌈 Input the clay guides on "start from Twitter" "Start from google maps" "start from LinkedIn" "start from web-scrape"

Here are a few more traditional sources of prospect data. When using these, be mindful that they are often outdated, over-used by other salespeople, and might not contain all the criteria you need to qualify prospects:

  • LinkedIn SalesNav + Phantom Buster
  • Apollo, Seamless, Lusha, etc...
  • Industry-specific databases

Once you pull prospects from these, you can use Clay to enrich them with other critical qualifying criteria.

Craft your messaging

Goals of your email

Get a reply. Not close a deal.

Can your message be relevant enough that they will:

  1. Read your message
  2. Reply to your message
  3. Give you their time to have a conversation

If you still need to understand your customers better, start with discovery-focused messaging. To do this, I recommend you explicitly state that you aren't looking to sell anything; instead, you want to learn about their needs and share what you've learned from others.

How to test assumptions using cold emails

Depending on how far down you got on those JTBD questions earlier, you'll want to test different assumptions in your messaging.

Here are a few different angles you can start from:

  1. The overall priorities of an organization
  2. Problems existing within a business unit
  3. Problems experienced by people in a specific role
  4. Problems existing within a process or workflow
  5. Problems that occur when trying to accomplish a specific outcome

As you work through your discovery process, you can keep the same template but adjust two sentences based on what angle you approach it from:

  1. Problem area I'm exploring
  2. What I hope to learn from you

This email structure allows you to review the funnel metrics to see what resonates most with your ideal prospects. I also recommend A/B Testing the specific words you use to describe why you're reaching out.

How to position your solution

Once you're confident in the problem you solve & how important it is to your customer, you need to figure out how to communicate this to them, so they see you as the best option to solve their problems.

Here are a few prompting questions to help you with positioning:

  1. If a customer didn't work with you, what would they do instead?
  2. What features & capabilities do you have that others don't?
  3. What value do these features and capabilities create for your customer?
  4. What kinds of customers care the most about that value?
  5. Where does your ideal customer sit within the organization's hierarchy?
  6. Do they care more about strategic priorities or day-to-day operations?
  7. Of all these solutions, how are they categorized?
  8. Of those categories, where do your unique features & capabilities show that you are the best option?
  9. What is going on in the world that impacts these categories?

If you want to go into a deep positioning exercise, (I recommend April Dunford's positioning content. That's where I learned positioning strategy!

A view into the mindset of your prospects

Executives are exhausted by receiving, on average, 20+ cold emails daily.

When doing cold outbound, you have 10 seconds of the prospect's attention to make a first impression, and often as low as 3 seconds.

Their inbox is a to-do list, and they will ruthlessly prioritize what they read and reply to.

80% of emails are viewed and responded to on a mobile phone

  • insert source from Lavender

Writing your emails

✍🏻 Now it’s time to put fingers to the keyboard and write some emails!

Email Structure & Length Guidelines:

There are a lot of recommendations on word count and formatting out there - my approach to this is to develop empathy for the email reading experience of your prospects.

Subject line + first sentence:

They’ll take <3 seconds to decide on either archiving or opening your email. This normally is done from their phone’s email app.

Structure, length & call to action of email:

They will take 3-5 seconds to skim the email and decide if it is worth fully reading.

Then, they’ll likely take 10 seconds to fully read it, and decide if it is interesting enough for a conversation. Depending on the person and their preferences, this will likely be a few quick follow up questions, and then a phone call if they deem it relevant & valuable enough.

Email signature:

This should very quickly answers the following questions going through your prospect’s head:

  1. Who is this person?
  2. What do they want from me?
  3. What does their company offer?
  4. Is that relevant to me?

Sales writing best practices:

  • Reduce I & we language, focus on the prospect
  • Straightforward, compelling, and easy for the target customer to understand and relate to.
  • Personalized & relevant, stand out from the crowd of spam in their inbox
  • Ask questions throughout your sequence, but not more than one per email
  • Use your customer's language (extract this from discovery calls you have with them)
  • Avoid spam trigger words
  • Short, with easy-to-read formatting & spacing
  • Have a CTA that is clear & easy to action for the prospect
  • 💡 Pro tip: To scale relevant outreach, use the buying signals you discovered as part of your messaging. (embed clay table)

Launching your campaigns

Once you've determined who you're reaching out to and what to say to them, next you need to launch your campaigns!

The most important takeaway is picking the right sequencing tool for your needs and following the correct technical setup steps.

Email Warming & Domain Setup

Sequencing tools

There are lots on the market. Here are a few I've personally used & my two cents on them:

  • Reply.io: their entire product's purpose is to do the best multichannel sequencing possible. Excellent for hypothesis-based outreach. Built for SMBs & entrepreneurs.
  • Outreach.io: sequencing is one portion of their product, and they're very focused on large enterprises that use Salesforce.
  • Instantly.ai: they only do email sequencing but will get you the best email delivery rate on the market. Also, their email warmup tool is the best I've seen.
  • HubSpot Sequencing: very basic. They need to invest more resources into improving this feature, and the reporting for it could be better. I love the HubSpot CRM & automation, though - I recommend pairing another Sequencing tool with HubSpot.
  • Streak for Gmail: free, but it could be more user-friendly and has a limited feature set.
  • A few others you can explore are Smartlead, Applemarket and Salesloft - although I can’t personally speak to the experience of using them.

Measuring the success of your campaigns

Many founders start doing cold outbound to close deals and scale their revenue immediately. The harsh reality is that this rarely works. You're more likely to:

  1. Reach out to the wrong people
  2. Burn a bunch of leads using the wrong messaging
  3. Tarnish your domain health

My philosophy on successful outbound campaigns

When starting out with cold outbound, my philosophy of success is:

  1. Am I getting a clearer picture of who must have my product?
  2. Am I getting better at explaining the problem we solve & how we solve it?
  3. Am I building solid relationships with my ideal customers?

If you start with this mindset, you'll drastically speed up your search for product market fit while also building the early community of customer champions you need to succeed in the long run.

Once you've nailed your targeting, positioning & messaging, you can shift your outbound cadences to be focused on sales, not learning.

Key metrics to track

  1. Bounce Rate
  2. Open rate
  3. Note: Start with this at the beginning to see what subject lines resonate the most. Once you find a good formula, turn off the open tracking cookie to improve the delivery rate of your emails.
  4. Reply Rate
  5. Reply Tags:
  6. Expressed interest
  7. Using internal solution
  8. Using a competitor
  9. Not experiencing the pain
  10. Wrong type of prospect
  11. Wrong type of company
  12. Not interested
  13. Unsubscribe
  14. Discover Call Booked Rate
  15. The conversion rates between each stage of your sales process (typically: Discovery, Demo, Proposal, Legal & Security, Closed - Won, Closed - Lost)

Benchmarks for these metrics

Note: ***The industry average for Meetings Booked Rate using scaled cold outbound is below 1%.

✍🏻. About the author

Stefan Kollenberg

Go-To-Market strategy for B2B startups, leading client delivery for volley.com

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Blog

Get access to our community's favorite templates. Clay gives your prospecting superpowers! 🧙

Blog

Get access to our community's favorite templates. Clay gives your prospecting superpowers! 🧙

Up next!

Updates on feature releases, product improvements, and our roadmap as we keep molding Clay.

← Back to all posts
February 3, 2023
A 7 Step How-To Guide: Successful Outbound Sales Campaigns
02/03/2023

A 7 Step How-To Guide: Successful Outbound Sales Campaigns

With love from the Clay team

What kind of business should do outbound sales?

The type of problem you're solving for businesses & who you're solving it for will influence how much benefit you'll get from outbound sales. Here are a few guiding questions:

  • How much education does your customer need before they buy?
  • Is this a problem they know they're struggling with?
  • Do they actively search for a solution to their problem?
  • How new is the category of solution that your offering falls within?
  • How many stakeholders in the company would be involved in deciding to purchase this solution?
  • Simple Cost of Acquisition math:
  • How large are your deals?
  • Can you afford to spend $500+ to acquire a customer?
  • What is the historical buying behavior of your ideal customer?

It's not a cut & dry answer, but in general, you should lean towards outbound sales if:

  • You need to learn more about your market
  • You have a high price point
  • The purchasing decision is complex for prospects
  • Your prospects require a lot of pre-sale education

The key to your outbound sales strategy… Deeply understand your ideal customers.

Knowing who your ideal customers are will inform the channel you use, the messaging you send, and how you source them... aka everything about your strategy.

Defining your ideal customer's needs & motivations

I use the Jobs To Be Done (JTBD) framework to think through this. It is based on the idea that customers don't buy products or services; they hire them to help them accomplish a specific task or achieve a particular outcome.

Here are the prompting questions I use to reflect on how well we know our customers and identify any assumptions we have that need testing.

Don't worry if you can't answer them all; write down your assumptions and use them to design your outbound sequences.

✍🏻 It’s time to open your Notes app & start reflecting.

Prompting Questions for JTBD Framework

  1. What task or result is the customer trying to accomplish?
  2. What changes or improvements is the customer trying to make in their life or work by accomplishing that?
  3. What challenges or problems does the customer experience while trying to accomplish that?
  4. What kinds of customers view accomplishing this task or outcome as their top priority?
  5. What types of customers have the financial means and willingness to pay to accomplish this task or result?
  6. Who in the company is involved in the purchasing decision?

How To Source Prospects

So. You need to find the people you're selling to online.

Where do you start?

Identifying Buying Signals Online

Think to yourself:

  1. What problem do we solve for our customers?
  2. What is happening in the prospect's life, or at their company, that triggers this problem for them?
  3. What increases the magnitude/impact of this problem?
  4. How might we uncover if they are experiencing these problems?
  5. How can we help them visualize the impact of these problems?
  6. Is there anything on the internet that might indicate this trigger has occurred?

Here are three examples from companies I work with:

1) Job postings: If companies are looking for people with specific skills and experience, you know they are trying to solve a set of problems. If they mention specific technologies, you know they are using them or want to start using them.

2) Social media posts & blogs: Did the company launch a new product recently? Did they expand into a new market? Did they have a significant restructuring or layoff? Did they do a re-brand? Etc... These are all examples of significant change and can be linked to new problems within their business.

3) Company websites: Do they have a free trial? Do you need to book a demo to uncover their pricing? These indicate their growth strategy (sales-led vs. product-led) and the types of customers they likely sell to (enterprise vs. SMB).

Using Company & Prospect Characteristics

These help narrow down the sea of potential customers in lead databases/LinkedIn. It isn't a perfect match to the problems you solve, but you can make assumptions about the types of prospects & companies that experience that problem.

✍🏻 Grab a spreadsheet and start putting down all your assumptions about your ideal customers!

Company:

  • Location
  • Industry
  • Business Model
  • Employee Count
  • Size of Department
  • Technology Used
  • Annual Revenue
  • Fundraising Details

Prospect:

  • Location
  • Seniority
  • Keywords in Job Title
  • Tenure in Role/Company
  • Years of Industry Experience
  • Psychographics
  • Social Media Presence

Now... Where do I source prospects from?

The source of your prospects depends on the characteristics you just outlined and what channel you want to reach them through.

Picking your channel is vital before you start sourcing, as different data sources will have different types of contact information. We'll come back to the data sources in a minute.

Picking a Channel to do Outreach Through

Here are some prompting questions to help you decide on a channel to use:

  1. Where does your ideal customer spend most of their time online?
  2. What channel are they accustomed to receiving sales outreach via?
  3. Often, people don't like receiving sales outreach in their personal space, so be mindful of what types of messages you're sending.
  4. What method of online communication is used to discuss business in that industry?
  • For most cases, email & LinkedIn are the go-tos, but you also have Twitter, Instagram, Facebook, WhatsApp, Telegram, SMS, and Community Chat Groups.
  1. Lastly, what is scaleable and sustainable for you? A few tools that can help with this:
  2. Reply.io has excellent multichannel sequencing.
  3. Instantly.ai is ideal for email-only outreach (bonus: it integrates directly with Clay!)

List of Data Sources

Clay lets you source data from anywhere on the internet!

  • 🌈 Input the clay guides on "start from Twitter" "Start from google maps" "start from LinkedIn" "start from web-scrape"

Here are a few more traditional sources of prospect data. When using these, be mindful that they are often outdated, over-used by other salespeople, and might not contain all the criteria you need to qualify prospects:

  • LinkedIn SalesNav + Phantom Buster
  • Apollo, Seamless, Lusha, etc...
  • Industry-specific databases

Once you pull prospects from these, you can use Clay to enrich them with other critical qualifying criteria.

Craft your messaging

Goals of your email

Get a reply. Not close a deal.

Can your message be relevant enough that they will:

  1. Read your message
  2. Reply to your message
  3. Give you their time to have a conversation

If you still need to understand your customers better, start with discovery-focused messaging. To do this, I recommend you explicitly state that you aren't looking to sell anything; instead, you want to learn about their needs and share what you've learned from others.

How to test assumptions using cold emails

Depending on how far down you got on those JTBD questions earlier, you'll want to test different assumptions in your messaging.

Here are a few different angles you can start from:

  1. The overall priorities of an organization
  2. Problems existing within a business unit
  3. Problems experienced by people in a specific role
  4. Problems existing within a process or workflow
  5. Problems that occur when trying to accomplish a specific outcome

As you work through your discovery process, you can keep the same template but adjust two sentences based on what angle you approach it from:

  1. Problem area I'm exploring
  2. What I hope to learn from you

This email structure allows you to review the funnel metrics to see what resonates most with your ideal prospects. I also recommend A/B Testing the specific words you use to describe why you're reaching out.

How to position your solution

Once you're confident in the problem you solve & how important it is to your customer, you need to figure out how to communicate this to them, so they see you as the best option to solve their problems.

Here are a few prompting questions to help you with positioning:

  1. If a customer didn't work with you, what would they do instead?
  2. What features & capabilities do you have that others don't?
  3. What value do these features and capabilities create for your customer?
  4. What kinds of customers care the most about that value?
  5. Where does your ideal customer sit within the organization's hierarchy?
  6. Do they care more about strategic priorities or day-to-day operations?
  7. Of all these solutions, how are they categorized?
  8. Of those categories, where do your unique features & capabilities show that you are the best option?
  9. What is going on in the world that impacts these categories?

If you want to go into a deep positioning exercise, (I recommend April Dunford's positioning content. That's where I learned positioning strategy!

A view into the mindset of your prospects

Executives are exhausted by receiving, on average, 20+ cold emails daily.

When doing cold outbound, you have 10 seconds of the prospect's attention to make a first impression, and often as low as 3 seconds.

Their inbox is a to-do list, and they will ruthlessly prioritize what they read and reply to.

80% of emails are viewed and responded to on a mobile phone

  • insert source from Lavender

Writing your emails

✍🏻 Now it’s time to put fingers to the keyboard and write some emails!

Email Structure & Length Guidelines:

There are a lot of recommendations on word count and formatting out there - my approach to this is to develop empathy for the email reading experience of your prospects.

Subject line + first sentence:

They’ll take <3 seconds to decide on either archiving or opening your email. This normally is done from their phone’s email app.

Structure, length & call to action of email:

They will take 3-5 seconds to skim the email and decide if it is worth fully reading.

Then, they’ll likely take 10 seconds to fully read it, and decide if it is interesting enough for a conversation. Depending on the person and their preferences, this will likely be a few quick follow up questions, and then a phone call if they deem it relevant & valuable enough.

Email signature:

This should very quickly answers the following questions going through your prospect’s head:

  1. Who is this person?
  2. What do they want from me?
  3. What does their company offer?
  4. Is that relevant to me?

Sales writing best practices:

  • Reduce I & we language, focus on the prospect
  • Straightforward, compelling, and easy for the target customer to understand and relate to.
  • Personalized & relevant, stand out from the crowd of spam in their inbox
  • Ask questions throughout your sequence, but not more than one per email
  • Use your customer's language (extract this from discovery calls you have with them)
  • Avoid spam trigger words
  • Short, with easy-to-read formatting & spacing
  • Have a CTA that is clear & easy to action for the prospect
  • 💡 Pro tip: To scale relevant outreach, use the buying signals you discovered as part of your messaging. (embed clay table)

Launching your campaigns

Once you've determined who you're reaching out to and what to say to them, next you need to launch your campaigns!

The most important takeaway is picking the right sequencing tool for your needs and following the correct technical setup steps.

Email Warming & Domain Setup

Sequencing tools

There are lots on the market. Here are a few I've personally used & my two cents on them:

  • Reply.io: their entire product's purpose is to do the best multichannel sequencing possible. Excellent for hypothesis-based outreach. Built for SMBs & entrepreneurs.
  • Outreach.io: sequencing is one portion of their product, and they're very focused on large enterprises that use Salesforce.
  • Instantly.ai: they only do email sequencing but will get you the best email delivery rate on the market. Also, their email warmup tool is the best I've seen.
  • HubSpot Sequencing: very basic. They need to invest more resources into improving this feature, and the reporting for it could be better. I love the HubSpot CRM & automation, though - I recommend pairing another Sequencing tool with HubSpot.
  • Streak for Gmail: free, but it could be more user-friendly and has a limited feature set.
  • A few others you can explore are Smartlead, Applemarket and Salesloft - although I can’t personally speak to the experience of using them.

Measuring the success of your campaigns

Many founders start doing cold outbound to close deals and scale their revenue immediately. The harsh reality is that this rarely works. You're more likely to:

  1. Reach out to the wrong people
  2. Burn a bunch of leads using the wrong messaging
  3. Tarnish your domain health

My philosophy on successful outbound campaigns

When starting out with cold outbound, my philosophy of success is:

  1. Am I getting a clearer picture of who must have my product?
  2. Am I getting better at explaining the problem we solve & how we solve it?
  3. Am I building solid relationships with my ideal customers?

If you start with this mindset, you'll drastically speed up your search for product market fit while also building the early community of customer champions you need to succeed in the long run.

Once you've nailed your targeting, positioning & messaging, you can shift your outbound cadences to be focused on sales, not learning.

Key metrics to track

  1. Bounce Rate
  2. Open rate
  3. Note: Start with this at the beginning to see what subject lines resonate the most. Once you find a good formula, turn off the open tracking cookie to improve the delivery rate of your emails.
  4. Reply Rate
  5. Reply Tags:
  6. Expressed interest
  7. Using internal solution
  8. Using a competitor
  9. Not experiencing the pain
  10. Wrong type of prospect
  11. Wrong type of company
  12. Not interested
  13. Unsubscribe
  14. Discover Call Booked Rate
  15. The conversion rates between each stage of your sales process (typically: Discovery, Demo, Proposal, Legal & Security, Closed - Won, Closed - Lost)

Benchmarks for these metrics

Note: ***The industry average for Meetings Booked Rate using scaled cold outbound is below 1%.

✍🏻. About the author

Stefan Kollenberg

Go-To-Market strategy for B2B startups, leading client delivery for volley.com

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Mar 2023

How IntroCRM cut its prospecting data budget by 65% and built better lead lists lists with Clay

My company, IntroCRM, is a fractional sales agency that helps small sales teams excel with email deliverability, list building, and messaging. Clay is a critical part of how we help our customers generate, qualify, and book time with leads. In this blog post, I’m going to describe our life before Clay, why and how we use it today, and show you an example of a creative prospecting campaign that we ran for a client.

Mar 2023

Automate 6 cold email campaigns in a single Clay workflow

Clay Team

In this post, we’ll go over how we automated six different outbound cold email campaigns using a single Clay table. Follow along step-by-step in our video.

In this campaign, we were selling sales engagement tools to marketing leaders in American B2B companies with under 100 employees. At a high level, we started with just a broad list of prospects’ names and emails from Apollo. From there, we used Clay to sort prospects into the following buckets: management consulting, recruiting, or financial services.

Mar 2023

Troubleshooting outbound sales and prospecting: a comprehensive guide

Clay Team

Nailing your outbound sales and prospecting process can help you generate leads, acquire customers, and drive revenue growth. In this guide, we’ll share a step-by-step approach to troubleshooting each stage of your outbound sales campaign—whether you’re a new sales professional or a seasoned team leader.

We’ll cover how to check early campaigns, identify quality prospects, analyze insights from metrics, double down on well-performing sequences, and more, with detailed examples from our own experiences. You can use the table of contents to easily navigate to the areas that are most relevant to you.

Feb 2023

B2B Sales Prospecting: 15 Strategies to Drive More Conversions

Clay Team

When it comes to B2B sales, one of the biggest challenges is identifying potential customers and transforming them into qualified leads. However, by utilizing effective sales prospecting methods and tools, you can achieve more conversions and grow your business. In this ultimate guide to B2B sales prospecting, we'll delve into the most effective techniques, tools, and strategies to help you generate more quality leads, build a strong sales pipeline, and close more deals.

Feb 2023

How To Create Your Own Sales Prospect List in Minutes

Clay Team

Sales prospecting efforts can be a time-consuming and challenging task for any business. Finding the right prospects and gathering the necessary information to approach them can often feel like searching for a needle in a haystack. You may spend hours scouring various sources such as LinkedIn, Twitter, and company websites, only to come up with a fragmented and incomplete picture of your potential customers. The process of aggregating this information and organizing it into a usable format can take even more time and effort. However, what if we told you that you could create a sales prospecting list in just a few minutes? With Clay, an in-depth  sales prospecting tool, you can quickly and easily import prospects from multiple sources and enrich them with valuable information. You can also export this data to your preferred platform such as a CRM, saving you time and allowing you to focus on what you do best - closing deals!

Feb 2023

How To Get More Customers By Using Outbound Sales - A Complete Guide

Clay Team

In today's fast-paced and highly competitive business landscape, it's more important than ever to have a solid sales strategy in place. While inbound sales and social media marketing can be effective in attracting potential customers, outbound sales is still a crucial component of any successful sales plan. Outbound sales refers to the process of actively reaching out to potential customers through methods such as cold calling, email marketing, and cold outreach. In this blog post, we'll explore the benefits of outbound sales, the types of businesses that can benefit from it, and how to execute a successful outbound sales strategy.

Feb 2023

Cold Email Copywriting Frameworks for Private Equity Firms in 2023

Clay Team

Private equity firms often seek out new investment opportunities and are always on the lookout for promising startups. In this blog post, our expert Eric Nowoslawski provides his tips and frameworks for launching successful lead generation strategies using cold email campaigns to target potential customers and qualified leads. The topics covered in this post include: the critical importance of the subject line, personalizing your cold email approach, focusing on getting a response instead of a sale, including a compelling call-to-action (CTA), emphasizing what your firm enables, keeping your emails short and sweet, limiting follow-up emails, defining your investment offer and marketing strategy, and utilizing cold email templates.

Feb 2023

Cold Email Copywriting Frameworks for VC Firms in 2023

Clay Team

Lead generation is a crucial aspect of sales and marketing for venture capital firms. In this blog post, our expert Eric Nowoslawski shares his tips and frameworks for lead generation through cold emails. By following his strategies, you can secure new investment opportunities, generate high-quality leads, and reach your target audience effectively. This post covers topics such as the importance of personalization in cold emails, the role of a clear call-to-action (CTA), defining your value proposition and marketing angle, and tips for crafting an effective cold email sequence.

Feb 2023

Cold Email Copywriting Frameworks for Recruiting Agencies in 2023

Clay Team

As a recruiter, having a well-rounded lead generation strategy is essential for reaching potential job candidates and securing new clients. In this post, we will go into detail about the key elements that can help optimize your lead generation and increase the chances of making a sale. The topics covered will include lead generation through cold email outreach, leveraging social media, the importance of having a sales team, creating landing pages, lead scoring, lead generation tools, and much more.

Feb 2023

Cold Email Copywriting Frameworks for Marketing Agencies in 2023

Clay Team

Cold emails are a crucial component of lead generation for marketing agencies looking to expand their customer base and drive sales growth. In this post, we will highlight the key elements of a successful cold email marketing strategy, including optimizing subject lines, utilizing personalized email templates, and measuring metrics for lead generation optimization.

Feb 2023

Cold Email Copywriting Frameworks for SAAS Companies in 2023

Clay Team

Cold emails are a crucial aspect of a successful b2b sales and lead generation strategy for SAAS Companies. In this blog post, our expert Eric Nowoslawski shares his tips and techniques for crafting personalized and effective cold emails that can generate new customers through a cold email outreach. Key topics discussed include optimizing cold email subject lines for better open rates, crafting compelling email body and email signature, tracking metrics, and identifying pain points to drive lead conversion.

Feb 2023

11 AI Prompts to Automate Your Prospecting Research

Eric Nowoslawski

Open AI has taken the world by storm with their generative image and text capabilities. The use cases in Sales and Marketing seems almost infinite. From coming up with ideas, writing customer facing copywriting, and automating customer support, every business can leverage AI in some way to boost their productivity.

The ‘job to be done’ for us is to prompt AI correctly to give better answers than what a person could write on their own.

I like to say, “Open AI is wildly powerful but it’s like a five year old at a bowling alley. On their own, the odds of getting a strike are zero. With bumpers, bowling ball ramp and some heavy direction, they can get a strike every time.”

When creating your own prompts, remember to be specific and feed as many details and examples into the data as you can.

Feb 2023

A 7 Step How-To Guide: Successful Outbound Sales Campaigns

With love from the Clay team

Why should you do outbound sales?

You need to prove/disprove your hypothesis about the market.

Outbound sales is beneficial if you have hypotheses but need more certainty about who must have your product and why. It enables you to quickly create, test, and validate these hypotheses with real potential customers.

You get more control than you would with marketing.

Marketing allows you to get content in front of groups of people, but you have far less control over the exact people who will see it. In contrast, outbound sales allows you to pick the specific people that you want to target. This level of control removes the uncertainty of "did the people I want to test this with actually see my message?"

Feb 2023

Cold Email Copywriting Frameworks and Best Practices for 2023

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Cold emails are one of your most powerful tools for landing new customers, but a few factors can determine whether your messages get trashed or earn replies. In this blog post, we take a look at cold email copywriting tips and frameworks from our resident expert Eric Nowoslawski, who has helped companies with cold email and outbound marketing. We'll cover what to keep in mind before you start an email sequence, how to write your offer and marketing angles, a framework for an effective initial cold email, and how to structure a complete cold email sequence.

Feb 2023

21 Tips for Keeping Cold Emails Out Of Spam in 2023

Eric Nowoslawski

Mastering the art of sending relevant and effective cold emails is crucial for any sales team that wants to convert new customers. The email deliverability landscape, however, can be overwhelming, with hundreds of strategies to consider amidst a constantly changing set of rules and red flags. In this post, we'll share our 21 best tips to help you land cold emails in prospects’ inboxes and acquire customers in 2023. Our guide includes mastering the basics, like setting up essential authentications, cleaning lists, and following sending limits, as well as creative techniques like how to use personalizations and spin taxes. No matter what the tip is, our overall philosophy is simple: whatever spammers do, try to do the opposite. 

Feb 2023

How to Use OpenAI To Write the Perfect Cold Email from Scratch

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Effective cold emails are critical for any business, but they’ve been extremely time-consuming to write—until now. Instead of spending hours reading LinkedIn bios and company websites, you can use OpenAI with Clay to quickly mass personalize your email outreach with the click of a few buttons. In this post, we’ll show you how to use OpenAI to write personalized outreach emails from scratch based on someone’s LinkedIn bio, company description, and more.

Jan 2023

How to Use Formulas in Clay

Eric Nowoslawski

When building a Clay table, the sources, integrations, and CRM plugins can accomplish the goals of most users. Sometimes, there is a need for some data merging, splitting, or otherwise clean up that is needed in your table. This is where you can use Formulas to accomplish your goals!

In this blog, we are going to first go over how to think about formulas using the AI formula generator and then we will go over common formulas that you can write yourself in your Clay table.

Jan 2023

Optimize your Credit Usage in Clay

Eric Nowoslawski

Clay is a spreadsheet that fills itself with data from many data providers across the internet. We partner with data providers on your behalf to bring lots of different data sources — like job listings, tech stacks, news and more — into your workflows.

In this blog, we will go over a couple of functions in Clay that can will help you optimize your credit usage in Clay. There are many ways to optimize credit usage in Clay that the team has built into the product that we will go over in this blog. We will cover formulas that optimize your workflows and some features that are often overlooked that can help keep your credit usage down.

Here are 3 ways to optimize your Clay credit usage

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Getting started with Google's Search Operator to creatively find new leads

Sep 2022

Lead scoring in Clay

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Welcome to the second post in our series on how to use formulas in Clay!  We’re going to walk you through prioritizing your lead list using scoring formulas in Clay 🌶️

Aug 2022

Formulas in Clay: conditional statements, waterfalling data and qualifying leads

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Ever wanted to learn formulas in Clay but didn't know where to start? Join the club. Just kidding. Read this and you'll be well on your way to mastering the basics of formulas.

Jun 2022

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If you’re an early stage startup, you’ve probably built a waitlist (or are considering one). And for most startups, it makes a lot of sense.

Nov 2021

🧙‍♀️ The many lives of spreadsheets

With love from the Clay team

Ever wondered how many people use spreadsheets? Some estimates say around 800 million people use Microsoft Excel, and another 160–180 million use Google Sheets. Not bad for a tool that started as a basic visual calculator.

Mar 2023
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Mar 2023

Merge Column

Clay Team
Mar 2023
Mar 2023

GPT-4

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Mar 2023

Scrape Website

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Mar 2023
Feb 2023
Feb 2023

Find A User's Recent LinkedIn Posts

Clay Team

We hope you're having a wonderful Valentine's Day! On a day filled with love and joy, we thought we'd give you something close to our hearts- new Clay features 💝

Get ready to fall in love 👇

Jan 2023

Get Mobile Phone Number

What's new at Clay

Hey friend,

New Year, new features! 🎊 We've been working hard on building out new integrations to give your teams superpowers for 2023.

We're also super pumped to announce that we've been selected as a finalist for the Golden Kitty Awards! We would love your help by upvoting us here.

Now for the good stuff!! 👇

Aug 2022

Using Google As A Source

Matt Maiale

As you're getting ready for your wonderful Labor Day Weekend break, we're pumped to share some exciting updates to our sources and integrations within Clay 🧚

Aug 2022

Salesforce Integration

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We hope you're staying cool with your Birkenstocks, bucket hats, and wonderful office AC. We're so pumped to share some new features and updates from Clay.

Dec 2021

Closing out the year with Clay

With love from the Clay team

As we wish this year farewell, we're excited to share some of the bells, whistles, and magic the Clay team is building for you. We're forever in awe of each of you, and can't to see all you'll build in the new year 🎊

Nov 2021

New features, documentation series, and sneak peeks of Clay!

With love from the Clay team

As we get closer to releasing Clay to a larger community, we're excited to share some new features and improvements with you 🤩. With some big features right around the corner, this month we're focused on making all of your interactions in Clay, big and small, absolutely delightful. Check out some of our recent updates:

Oct 2021

Life is getting easier with Clay

With love from the Clay team

We have a couple of new features up our sleeve, but before sharing those with you we are laser focused on making your time in Clay a little more magical - from duplicating tables, to smoother keyboard interactions, record counts and more.

Sep 2021

HTTP API

Matt Maiale

In Clay 2.0, you can now source leads directly from Linkedin within the table. Our 'Clay Find People' source takes queries such as location, title, company, experience, skills, and more to search LinkedIn and add matches to your table.

Sep 2021

Introducing Clay's New Interface

With love from the Clay team

While we'll be migrating all of our users over the fall, we're jazzed to be currently onboarding teams that have ✨ a waitlist to enrich and prioritize✨. This use case is ideal for those with a product in beta, whose signups are feeling unruly (don't be shy if that's you - that was us, too).

Jul 2021

Join our Clay 2.0 beta

With love from the Clay team

We are looking for users interested in testing our revamped UI! We've been teasing our revamped UI and are excited to get you in as soon as humanly possible 🏃.

This month we're prioritizing waitlists in the new UI. You would be a great fit for our beta if you need to better understand people and prioritize sign ups. Shoot us over a note if this sounds like you!

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Mar 2023

How IntroCRM cut its prospecting data budget by 65% and built better lead lists lists with Clay

My company, IntroCRM, is a fractional sales agency that helps small sales teams excel with email deliverability, list building, and messaging. Clay is a critical part of how we help our customers generate, qualify, and book time with leads. In this blog post, I’m going to describe our life before Clay, why and how we use it today, and show you an example of a creative prospecting campaign that we ran for a client.

Mar 2023

Automate 6 cold email campaigns in a single Clay workflow

Clay Team

In this post, we’ll go over how we automated six different outbound cold email campaigns using a single Clay table. Follow along step-by-step in our video.

In this campaign, we were selling sales engagement tools to marketing leaders in American B2B companies with under 100 employees. At a high level, we started with just a broad list of prospects’ names and emails from Apollo. From there, we used Clay to sort prospects into the following buckets: management consulting, recruiting, or financial services.

Mar 2023

Troubleshooting outbound sales and prospecting: a comprehensive guide

Clay Team

Nailing your outbound sales and prospecting process can help you generate leads, acquire customers, and drive revenue growth. In this guide, we’ll share a step-by-step approach to troubleshooting each stage of your outbound sales campaign—whether you’re a new sales professional or a seasoned team leader.

We’ll cover how to check early campaigns, identify quality prospects, analyze insights from metrics, double down on well-performing sequences, and more, with detailed examples from our own experiences. You can use the table of contents to easily navigate to the areas that are most relevant to you.

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Mar 2023
Mar 2023
Mar 2023

Merge Column

Clay Team

A 7 Step How-To Guide: Successful Outbound Sales Campaigns

February 3, 2023
With love from the Clay team

Why should you do outbound sales?

You need to prove/disprove your hypothesis about the market.

Outbound sales is beneficial if you have hypotheses but need more certainty about who must have your product and why. It enables you to quickly create, test, and validate these hypotheses with real potential customers.

You get more control than you would with marketing.

Marketing allows you to get content in front of groups of people, but you have far less control over the exact people who will see it. In contrast, outbound sales allows you to pick the specific people that you want to target. This level of control removes the uncertainty of "did the people I want to test this with actually see my message?"

What kind of business should do outbound sales?

The type of problem you're solving for businesses & who you're solving it for will influence how much benefit you'll get from outbound sales. Here are a few guiding questions:

  • How much education does your customer need before they buy?
  • Is this a problem they know they're struggling with?
  • Do they actively search for a solution to their problem?
  • How new is the category of solution that your offering falls within?
  • How many stakeholders in the company would be involved in deciding to purchase this solution?
  • Simple Cost of Acquisition math:
  • How large are your deals?
  • Can you afford to spend $500+ to acquire a customer?
  • What is the historical buying behavior of your ideal customer?

It's not a cut & dry answer, but in general, you should lean towards outbound sales if:

  • You need to learn more about your market
  • You have a high price point
  • The purchasing decision is complex for prospects
  • Your prospects require a lot of pre-sale education

The key to your outbound sales strategy… Deeply understand your ideal customers.

Knowing who your ideal customers are will inform the channel you use, the messaging you send, and how you source them... aka everything about your strategy.

Defining your ideal customer's needs & motivations

I use the Jobs To Be Done (JTBD) framework to think through this. It is based on the idea that customers don't buy products or services; they hire them to help them accomplish a specific task or achieve a particular outcome.

Here are the prompting questions I use to reflect on how well we know our customers and identify any assumptions we have that need testing.

Don't worry if you can't answer them all; write down your assumptions and use them to design your outbound sequences.

✍🏻 It’s time to open your Notes app & start reflecting.

Prompting Questions for JTBD Framework

  1. What task or result is the customer trying to accomplish?
  2. What changes or improvements is the customer trying to make in their life or work by accomplishing that?
  3. What challenges or problems does the customer experience while trying to accomplish that?
  4. What kinds of customers view accomplishing this task or outcome as their top priority?
  5. What types of customers have the financial means and willingness to pay to accomplish this task or result?
  6. Who in the company is involved in the purchasing decision?

How To Source Prospects

So. You need to find the people you're selling to online.

Where do you start?

Identifying Buying Signals Online

Think to yourself:

  1. What problem do we solve for our customers?
  2. What is happening in the prospect's life, or at their company, that triggers this problem for them?
  3. What increases the magnitude/impact of this problem?
  4. How might we uncover if they are experiencing these problems?
  5. How can we help them visualize the impact of these problems?
  6. Is there anything on the internet that might indicate this trigger has occurred?

Here are three examples from companies I work with:

1) Job postings: If companies are looking for people with specific skills and experience, you know they are trying to solve a set of problems. If they mention specific technologies, you know they are using them or want to start using them.

2) Social media posts & blogs: Did the company launch a new product recently? Did they expand into a new market? Did they have a significant restructuring or layoff? Did they do a re-brand? Etc... These are all examples of significant change and can be linked to new problems within their business.

3) Company websites: Do they have a free trial? Do you need to book a demo to uncover their pricing? These indicate their growth strategy (sales-led vs. product-led) and the types of customers they likely sell to (enterprise vs. SMB).

Using Company & Prospect Characteristics

These help narrow down the sea of potential customers in lead databases/LinkedIn. It isn't a perfect match to the problems you solve, but you can make assumptions about the types of prospects & companies that experience that problem.

✍🏻 Grab a spreadsheet and start putting down all your assumptions about your ideal customers!

Company:

  • Location
  • Industry
  • Business Model
  • Employee Count
  • Size of Department
  • Technology Used
  • Annual Revenue
  • Fundraising Details

Prospect:

  • Location
  • Seniority
  • Keywords in Job Title
  • Tenure in Role/Company
  • Years of Industry Experience
  • Psychographics
  • Social Media Presence

Now... Where do I source prospects from?

The source of your prospects depends on the characteristics you just outlined and what channel you want to reach them through.

Picking your channel is vital before you start sourcing, as different data sources will have different types of contact information. We'll come back to the data sources in a minute.

Picking a Channel to do Outreach Through

Here are some prompting questions to help you decide on a channel to use:

  1. Where does your ideal customer spend most of their time online?
  2. What channel are they accustomed to receiving sales outreach via?
  3. Often, people don't like receiving sales outreach in their personal space, so be mindful of what types of messages you're sending.
  4. What method of online communication is used to discuss business in that industry?
  • For most cases, email & LinkedIn are the go-tos, but you also have Twitter, Instagram, Facebook, WhatsApp, Telegram, SMS, and Community Chat Groups.
  1. Lastly, what is scaleable and sustainable for you? A few tools that can help with this:
  2. Reply.io has excellent multichannel sequencing.
  3. Instantly.ai is ideal for email-only outreach (bonus: it integrates directly with Clay!)

List of Data Sources

Clay lets you source data from anywhere on the internet!

  • 🌈 Input the clay guides on "start from Twitter" "Start from google maps" "start from LinkedIn" "start from web-scrape"

Here are a few more traditional sources of prospect data. When using these, be mindful that they are often outdated, over-used by other salespeople, and might not contain all the criteria you need to qualify prospects:

  • LinkedIn SalesNav + Phantom Buster
  • Apollo, Seamless, Lusha, etc...
  • Industry-specific databases

Once you pull prospects from these, you can use Clay to enrich them with other critical qualifying criteria.

Craft your messaging

Goals of your email

Get a reply. Not close a deal.

Can your message be relevant enough that they will:

  1. Read your message
  2. Reply to your message
  3. Give you their time to have a conversation

If you still need to understand your customers better, start with discovery-focused messaging. To do this, I recommend you explicitly state that you aren't looking to sell anything; instead, you want to learn about their needs and share what you've learned from others.

How to test assumptions using cold emails

Depending on how far down you got on those JTBD questions earlier, you'll want to test different assumptions in your messaging.

Here are a few different angles you can start from:

  1. The overall priorities of an organization
  2. Problems existing within a business unit
  3. Problems experienced by people in a specific role
  4. Problems existing within a process or workflow
  5. Problems that occur when trying to accomplish a specific outcome

As you work through your discovery process, you can keep the same template but adjust two sentences based on what angle you approach it from:

  1. Problem area I'm exploring
  2. What I hope to learn from you

This email structure allows you to review the funnel metrics to see what resonates most with your ideal prospects. I also recommend A/B Testing the specific words you use to describe why you're reaching out.

How to position your solution

Once you're confident in the problem you solve & how important it is to your customer, you need to figure out how to communicate this to them, so they see you as the best option to solve their problems.

Here are a few prompting questions to help you with positioning:

  1. If a customer didn't work with you, what would they do instead?
  2. What features & capabilities do you have that others don't?
  3. What value do these features and capabilities create for your customer?
  4. What kinds of customers care the most about that value?
  5. Where does your ideal customer sit within the organization's hierarchy?
  6. Do they care more about strategic priorities or day-to-day operations?
  7. Of all these solutions, how are they categorized?
  8. Of those categories, where do your unique features & capabilities show that you are the best option?
  9. What is going on in the world that impacts these categories?

If you want to go into a deep positioning exercise, (I recommend April Dunford's positioning content. That's where I learned positioning strategy!

A view into the mindset of your prospects

Executives are exhausted by receiving, on average, 20+ cold emails daily.

When doing cold outbound, you have 10 seconds of the prospect's attention to make a first impression, and often as low as 3 seconds.

Their inbox is a to-do list, and they will ruthlessly prioritize what they read and reply to.

80% of emails are viewed and responded to on a mobile phone

  • insert source from Lavender

Writing your emails

✍🏻 Now it’s time to put fingers to the keyboard and write some emails!

Email Structure & Length Guidelines:

There are a lot of recommendations on word count and formatting out there - my approach to this is to develop empathy for the email reading experience of your prospects.

Subject line + first sentence:

They’ll take <3 seconds to decide on either archiving or opening your email. This normally is done from their phone’s email app.

Structure, length & call to action of email:

They will take 3-5 seconds to skim the email and decide if it is worth fully reading.

Then, they’ll likely take 10 seconds to fully read it, and decide if it is interesting enough for a conversation. Depending on the person and their preferences, this will likely be a few quick follow up questions, and then a phone call if they deem it relevant & valuable enough.

Email signature:

This should very quickly answers the following questions going through your prospect’s head:

  1. Who is this person?
  2. What do they want from me?
  3. What does their company offer?
  4. Is that relevant to me?

Sales writing best practices:

  • Reduce I & we language, focus on the prospect
  • Straightforward, compelling, and easy for the target customer to understand and relate to.
  • Personalized & relevant, stand out from the crowd of spam in their inbox
  • Ask questions throughout your sequence, but not more than one per email
  • Use your customer's language (extract this from discovery calls you have with them)
  • Avoid spam trigger words
  • Short, with easy-to-read formatting & spacing
  • Have a CTA that is clear & easy to action for the prospect
  • 💡 Pro tip: To scale relevant outreach, use the buying signals you discovered as part of your messaging. (embed clay table)

Launching your campaigns

Once you've determined who you're reaching out to and what to say to them, next you need to launch your campaigns!

The most important takeaway is picking the right sequencing tool for your needs and following the correct technical setup steps.

Email Warming & Domain Setup

Sequencing tools

There are lots on the market. Here are a few I've personally used & my two cents on them:

  • Reply.io: their entire product's purpose is to do the best multichannel sequencing possible. Excellent for hypothesis-based outreach. Built for SMBs & entrepreneurs.
  • Outreach.io: sequencing is one portion of their product, and they're very focused on large enterprises that use Salesforce.
  • Instantly.ai: they only do email sequencing but will get you the best email delivery rate on the market. Also, their email warmup tool is the best I've seen.
  • HubSpot Sequencing: very basic. They need to invest more resources into improving this feature, and the reporting for it could be better. I love the HubSpot CRM & automation, though - I recommend pairing another Sequencing tool with HubSpot.
  • Streak for Gmail: free, but it could be more user-friendly and has a limited feature set.
  • A few others you can explore are Smartlead, Applemarket and Salesloft - although I can’t personally speak to the experience of using them.

Measuring the success of your campaigns

Many founders start doing cold outbound to close deals and scale their revenue immediately. The harsh reality is that this rarely works. You're more likely to:

  1. Reach out to the wrong people
  2. Burn a bunch of leads using the wrong messaging
  3. Tarnish your domain health

My philosophy on successful outbound campaigns

When starting out with cold outbound, my philosophy of success is:

  1. Am I getting a clearer picture of who must have my product?
  2. Am I getting better at explaining the problem we solve & how we solve it?
  3. Am I building solid relationships with my ideal customers?

If you start with this mindset, you'll drastically speed up your search for product market fit while also building the early community of customer champions you need to succeed in the long run.

Once you've nailed your targeting, positioning & messaging, you can shift your outbound cadences to be focused on sales, not learning.

Key metrics to track

  1. Bounce Rate
  2. Open rate
  3. Note: Start with this at the beginning to see what subject lines resonate the most. Once you find a good formula, turn off the open tracking cookie to improve the delivery rate of your emails.
  4. Reply Rate
  5. Reply Tags:
  6. Expressed interest
  7. Using internal solution
  8. Using a competitor
  9. Not experiencing the pain
  10. Wrong type of prospect
  11. Wrong type of company
  12. Not interested
  13. Unsubscribe
  14. Discover Call Booked Rate
  15. The conversion rates between each stage of your sales process (typically: Discovery, Demo, Proposal, Legal & Security, Closed - Won, Closed - Lost)

Benchmarks for these metrics

Note: ***The industry average for Meetings Booked Rate using scaled cold outbound is below 1%.

✍🏻. About the author

Stefan Kollenberg

Go-To-Market strategy for B2B startups, leading client delivery for volley.com

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